Party Coordinator

Lava Island•Denver, CO

14d•Remote

About The Position

On paper, a booking is a date, a package, a headcount, and a deposit. To the parent on the other end of the call, it is their kid’s birthday. You are the first voice they hear, and the person who turns “we’re thinking about a party” into a confirmed celebration. Getting it right matters twice: once for the family, and once for the park team hosting the party. When the details are accurate and the party host knows what to expect, the day the family pictured is the day they get. When a parent hangs up excited instead of stressed, that is your work.

Requirements

Residence in Colorado, Utah, Idaho, Montana, Missouri, or New Jersey.
Comfort with a high volume of outreach and follow-up.
Comfort asking for the booking and handling common objections with confidence and warmth.
If you are newer to sales, a strong willingness to learn and comfort practicing scripts and receiving feedback.
Availability for scheduled shifts, weekday and/or weekend, based on park needs.
Moderate software proficiency, including Google apps (Gmail, Calendar, Drive) and Outlook, and the ability to pick up new systems and CRMs quickly.
A reliable computer and internet connection.

Nice To Haves

One or more years in sales, customer service, hospitality, retail, call center, or another customer-facing role.
Experience in a goal-driven or commission-based role.
Experience booking parties, events, or reservations.

Responsibilities

Turn inquiries into booked parties, and set the park up to deliver them.
Respond to inbound party inquiries quickly and follow up by phone and text.
Guide parents to the best party for their child, group size, and date.
Handle questions and objections with warmth, ask for the booking, and collect the deposit.
Enter every party accurately in our systems, from package and headcount to add-ons and payment.
Prepare park party hosts with accurate expectations before each party.
Keep details consistent across every platform and channel.
Give parents a concierge-level experience from first call to party day.
Communicate proactively and on time, so families always know what to expect.
Track your outreach and outcomes, and keep improving your booking rate.
Practice scripts, take feedback, and put it to work.
Raise issues to your Booking Lead early, so nothing reaches a family unresolved.