Parts Supervisor

Wyoming Machinery Company•Tyler, TX

10d•Onsite

About The Position

Oversees operation of warehouse and parts counter. Establishes and ensures achievement of goals related to safety and profitability. Oversees order-filling, stocking, receiving, crediting, parts exchange processes, and parts delivery scheduling. Maintains quality and cost control of operations. Establishes and maintains positive relationships with management, technical teams, peers, Caterpillar representatives, and customers. Actively participate in training for professional development. Provide information to customers and management, as needed and requested, including invoice clarification, shipping information, ship dates, program performance, delivery schedules, quotes, manufacturer related information and anything initiated by customer requests. On call service nights, week-ends and holidays. Maintains a working knowledge of business operations and product improvements. Other duties as assigned. Must demonstrate prompt, thorough, safe completion of all duties required of the position. Maintain confidentiality for proprietary information, filing and telemarketing. Monitor quality and work methods continually. Maintain a working knowledge of business operations and product improvements. Direct incoming calls before and after regular hours.

Requirements

High school diploma or equivalent
Minimum three (3) years’ experience in Caterpillar dealer operations, inventory control, warehouse logistics and counter sales, preferably in mining
Experience in problem solving skills, telecommunications and customer relations

Nice To Haves

Component repair procedures and reusability standards knowledge
Minimum of an Bachelor Degree or job-related experience

Responsibilities

Receive, inspect, and store incoming parts
Conduct regular stock checks
Reorder low or out-of-stock items
Organize inventory for efficiency
Create invoices and arrange delivery or pick-up for customer orders
Advise customers and service technicians on parts compatibility, installation procedures, and troubleshooting
Inspect parts for damage or defects
Return or reorder incorrect items
Maintain accurate records of pending credits
Place orders with vendors
Track deliveries
Manage special orders
Manage warranty claims
Stay updated on product recalls or specification changes
Keep the workspace clean and organized
Maintain shelving and computer systems
Comply with safety standards
Maintain accurate inventory records
Update parts catalogs
Perform other related tasks as assigned
Oversees operation of warehouse and parts counter
Establishes and ensures achievement of goals related to safety and profitability
Oversees order-filling, stocking, receiving, crediting, parts exchange processes, and parts delivery scheduling
Maintains quality and cost control of operations
Establishes and maintains positive relationships with management, technical teams, peers, Caterpillar representatives, and customers
Actively participate in training for professional development
Provide information to customers and management, as needed and requested, including invoice clarification, shipping information, ship dates, program performance, delivery schedules, quotes, manufacturer related information and anything initiated by customer requests
On call service nights, week-ends and holidays
Maintains a working knowledge of business operations and product improvements
Other duties as assigned
Must demonstrate prompt, thorough, safe completion of all duties required of the position
Maintain confidentiality for proprietary information, filing and telemarketing
Monitor quality and work methods continually
Direct incoming calls before and after regular hours