Regional Parts Specialist

DMG MORI USA, INC•Irving, TX

2d•Onsite

About The Position

The Parts Specialist will support dealers and customers in identifying and quoting parts. This role involves occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts. Communication with factories and local Technical Centers/Parts Facilities may be required for technical direction. The specialist will process incoming quotes and orders, manage customer accounts, handle order processing (quoting, entry, P.O. receiving, invoice processing), and maintain customer files. Additional duties include credit card processing, customer service via phone, processing return authorizations, following up on open quotes/orders, and uploading customer accounting documents. The role requires a Bachelor's Degree and strong organizational, customer service, and communication skills, with SAP experience being preferred.

Requirements

Bachelor’s Degree from an accredited university.
Must have good organizational skills.
Customer service phone skills.
Ability to multi-task in fast paced environment.
Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
Excellent verbal and written communication skills.

Nice To Haves

Preferred mechanical aptitude to understand part and electrical drawings.
Preferred high level of analytical/problem solving skills and critical thinking.
SAP experience is preferred.

Responsibilities

Support dealers and customers in helping to identify and quote parts.
Occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts.
Occasional communication with factories to receive technical direction to identify parts.
Occasional communication with local Technical Centers and local Parts Facilities to identify parts.
If unable to successfully identify a part, request assistance from other Technical Clarification team members.
Process incoming quotes and orders from dealer’s direct sales customers.
Check account status and update account information, enter new customer data into the system.
Order processing (quoting, order entry, P.O. receiving and invoice processing).
Filing (keep customer files, sales orders, invoices and credit card receipts).
Credit card processing (process credit card purchases via online credit card system).
Customer service (take incoming phone calls).
Process return authorizations.
Follow up on open quotes and order daily.
Upload and maintain customer accounting documents to Docushare.
Other duties as assigned.