Parts Specialist - Union GBA
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves helping customers select merchandise, assisting professional customers, answering phone inquiries, processing transactions and returns, resolving complaints, and maintaining store merchandise and inventory. The specialist may also operate store test equipment and perform in-store vehicle services after completing required training and meeting company requirements. Occasional delivery driving may be needed when business needs dictate. Bilingual candidates are encouraged to apply.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers on the phone and in the store at the same time.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Follow and promote company customer service programs.
- Greet retail and walk-in customers courteously and help them select merchandise.
- Assist managers and installer service specialists in serving professional customers as directed.
- Complete assigned company training relevant to the position.
- Answer store phone calls according to company policy, look up parts and prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
- Process exchanges and returns according to company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image-maker and planogram updates, freight receiving, stocking shelves, facing merchandise, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with stock adjustments and inventory cycle counts.
- Operate the brake lathe and other store test equipment after required training and when company requirements are met.
- Perform in-store customer services where permitted by state and local laws, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
- Perform other duties as assigned.
Benefits
- Competitive wages.
- Paid time off.
- Stock purchase plan.
- 401(k) with employer contributions starting on day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
