Parts Specialist - Union GBA
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role includes assisting customers in person and by phone, helping professional customers as directed, handling transactions and returns, maintaining merchandise and store presentation, and completing operational duties. After completing required training and meeting company requirements, the specialist may operate store test equipment and perform certain in-store services where state and local laws allow. The position may occasionally involve driving a delivery vehicle when business needs dictate. Bilingual candidates are encouraged to apply.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers by phone and in the store at the same time.
- For occasional delivery driving, a driving record that meets company-mandated eligibility requirements.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Follow and promote company customer service programs.
- Greet walk-in customers courteously and assist them in selecting merchandise.
- Assist managers and installer service specialists with professional customers as needed and directed.
- Complete assigned company training relevant to the position.
- Answer customer calls according to company policy; look up parts and prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
- Process exchanges and returns according to company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, freight receiving, stocking, fronting and facing shelves, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with stock adjustments and inventory cycle counts.
- Operate the brake lathe and other store test equipment after completing training and meeting company requirements.
- Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance, with an optional flexible spending account.
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
