Parts Specialist (PRA)

Sammons Warehouse Solutions•Dallas, TX

8d•Remote

About The Position

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. You’ll be the steady hand behind the scenes, helping customers and teammates get the right parts, right when they need them. Your attention to detail and commitment to service will keep operations running smoothly and build trust with every interaction. Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail.

Requirements

Experience working with parts (automotive, construction, or material handling), with the ability to understand customer needs and find the right solution
A strong customer-first mindset, balancing priorities between customers and internal technicians with a sense of urgency
Sharp attention to detail and comfort learning and working across multiple systems and data
Clear communication skills and experience in customer service or call center environments

Responsibilities

Support customers and teammates with accurate, timely parts research, quotes, and order processing
Investigate and resolve parts discrepancies to keep orders, shipments, and deliveries on track
Maintain clear, organized records while entering data across systems with precision
Handle inbound calls and use digital tools, manuals, and resources to find the right solutions