Receptionist/Scheduler Con Pra

Stamford Health • Stamford, CT

1d

About The Position

We are seeking a friendly, highly organized, and professional Concierge Practice Receptionist/ Scheduler to serve as the welcoming face and voice of our practice. In this role, you will be the primary point of contact for our members, managing front desk operations and delivering a seamless, white-glove healthcare experience. You will manage complex scheduling and coordinate personalized patient requests. The ideal candidate anticipates patient needs and thrives on building long-term, trusting relationships. This candidate also excels at multitasking in a fast-paced environment and delivers top-tier customer service to keep our daily operations running smoothly.

Requirements

• Friendly, highly organized, and professional demeanor.
• Ability to manage complex scheduling.
• Ability to coordinate personalized patient requests.
• Ability to anticipate patient needs.
• Ability to build long-term, trusting relationships.
• Ability to multitask in a fast-paced environment.
• Top-tier customer service skills.
• Flawless professionalism and prompt responses in multi-channel communications.
• Adherence to HIPPA privacy laws.

Nice To Haves

• White-glove hospitality experience.

Responsibilities

• Greets and checks in clients, patients, or visitors warmly upon arrival and direct them to the appropriate staff.
• Manage calendars by booking, rescheduling, and confirming appointments accurately.
• Answer, screen, route, and document incoming calls, and handle customer inquiries efficiently.
• Collect and verify intake information, such as client demographics, records, or insurance details.
• Maintain a clean and organized reception area while handling basic clerical tasks like filing, copying, and scanning documents.
• Deliver warm, personalized greetings to members, ensuring zero wait times and immediate attention.
• Act as a dedicated liaison between patients, clinical staff, and internal and external health networks.
• Handle multi-channel communications (phone, email, MyChart) with flawless professionalism and prompt responses.
• Maintain absolute patient confidentiality and adhere to HIPPA privacy laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed