Parts Specialist

O'Reilly Auto Parts•Lexington, NC

10d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role serves walk-in and phone customers, helps professional customers as directed, performs store operations and inventory work, and may provide certain in-store automotive services where permitted by law. Bilingual candidates are encouraged to apply.

Requirements

Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Ability to multitask while handling customers on the phone and in the store simultaneously.

Nice To Haves

Familiarity with automotive parts, cataloging, the Weatherly Index System, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Follow and promote company customer-service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Greet retail and walk-in customers promptly and courteously and assist them with merchandise selection.
Assist managers and installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Answer store calls according to company policy; look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
Maintain and secure the cash drawer; accept cash and checks, make accurate change, and process credit-card transactions.
Process exchanges and returns for credit in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image-maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle when business needs dictate, subject to company driving-eligibility requirements.
Perform other duties as assigned.