Parts Specialist I

Nucor•Jackson, WI

1d•Hybrid

About The Position

The Parts Specialist I role requires timely processing of all parts orders in an accurate, organized and consistent manner. Processing of orders includes analyzing, interpreting and accurately entering data associated with purchase orders received. Additionally, the role will include reviewing pricing accuracy, customer and bill to identities, shipping instructions and product line items. The role requires a significant amount of attention to detail and strong written and verbal communication skills. A person in this role must consider the customer's needs and respond with complete customer satisfaction as the goal.

Requirements

High attention to detail and accuracy for problem analysis and solutions.
Excellent interpersonal and organizational skills.
Excellent verbal and written communication skills with an emphasis on proper phone etiquette.
Ability to work well independently and in a team environment.
Proficient in Microsoft Office.
Ability to read, analyze, and interpret instructions, correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one-on-one and group situations to customers and/or other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

Familiarity with SAP and Salesforce a plus.
Proficiency in an additional language is a plus.
High school diploma or general education degree (GED) desired; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

Process orders within the business system (SAP) timely, orderly and with extreme accuracy
Interact with customers, sales representative and dealers for clarification and/or correction of order discrepancies when necessary to ensure accuracy
Provide assistance as required to dealers and customers to ensure correct items are ordered
Document information, such as order-related items into CRM system, Salesforce, when necessary
Follow up on return material authorizations (RMA’s) in a timely manor
Ensure timeliness and accuracy of data during purchase order entry so as to aid in delivery of accurate products to correct locations at expected prices resulting in ultimate customer satisfaction. The department receives on average 100 or more purchase orders/ day. Department goal is that each of these is entered on the date it is received.
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.