Bobcat Parts, Service, and Rental Manager

Atlas Bobcat•Ottawa, IL

21h•Onsite

About The Position

Atlas Bobcat, part of the Atlas Companies, is expanding to Ottawa, IL and is hiring a Parts, Service & Rental Manager to lead operations at this new branch. This role is responsible for the day-to-day leadership and overall performance of the service, parts, and rental departments. The ideal candidate is a hands-on leader with strong operational skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment. As a leader in the compact equipment industry, Atlas Bobcat takes pride in delivering exceptional service and support for heavy-duty compact equipment throughout the Chicagoland area.

Requirements

3–5 years of customer service experience.
Self-motivated with the ability to take ownership of responsibilities and work independently with minimal supervision.
Strong interpersonal and communication skills with the ability to effectively interact at all levels of the organization.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office applications.

Nice To Haves

Management or supervisory experience in a service shop, rental, or parts environment preferred.
Hands-on equipment experience strongly preferred.
Experience with parts or rental operations is a plus.

Responsibilities

Lead and oversee daily operations of the parts, service, and rental departments.
Serve as the primary point of contact for customer inquiries, escalations, and support needs.
Promote a positive, professional, and safety-focused workplace culture.
Identify and fulfill over-the-counter customer parts needs.
Manage parts inventory, including ordering, receiving, stocking, and cycle counts.
Monitor inventory levels and adjust purchasing to support operational demand.
Schedule and prioritize equipment repairs to meet customer timelines and maximize technician productivity.
Ensure work orders are completed accurately, efficiently, and on time.
Coordinate workflow and communicate clearly with customers regarding service status.
Identify, source, and supply rental equipment to meet customer needs.
Ensure equipment is inspected and documented before and after each rental.
Verify all rental agreements and documentation are complete and compliant.
Screen customers to ensure rental qualifications are met.
Monitor rental fleet condition, availability, and utilization.
Maintain a safe working environment and ensure compliance with all safety policies and procedures.
Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
Perform other duties as assigned by management in a professional and efficient manner.