Parts & Service Manager

Roland Machinery Co • Slinger, WI

3h • Onsite

About The Position

The Parts & Service Manager is responsible for the overall leadership and operational performance of the branch Parts and Service departments. This position provides strategic direction and day-to-day management of personnel, financial performance, customer satisfaction, inventory, workflow, and operational excellence. The successful candidate will foster a culture of safety, accountability, teamwork, and continuous improvement while delivering exceptional support to both internal and external customers.

Requirements

• Technical degree in diesel technology, heavy equipment, or a related field preferred; equivalent industry experience will be considered.
• Previous leadership or management experience, preferably within the heavy equipment, construction equipment, agricultural equipment, truck, or industrial service industry is preferred.
• Strong mechanical aptitude with the ability to understand equipment diagnostics and hydraulic systems; experience reading hydraulic schematics is a plus.
• Demonstrated experience managing budgets, inventory, profitability, and operational performance.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications and computerized business systems.
• High school diploma or equivalent required.
• Valid driver's license required.

Nice To Haves

• Technical degree in diesel technology, heavy equipment, or a related field
• Previous leadership or management experience, preferably within the heavy equipment, construction equipment, agricultural equipment, truck, or industrial service industry
• Experience reading hydraulic schematics

Responsibilities

• Provide leadership, coaching, and performance management for Parts and Service personnel, fostering employee development and succession planning.
• Build and maintain strong customer relationships by ensuring exceptional service and responsive support throughout the territory.
• Promote all Parts and Service offerings while partnering closely with the Sales team to identify and develop new business opportunities.
• Drive revenue growth by proactively identifying service opportunities and expanding customer engagement.
• Oversee daily operations, including shop and field technician workflow, scheduling, work order management, inventory control, purchasing, and customer communications.
• Manage departmental financial performance, including budgeting, inventory investment, gross margin, operating expenses, and profitability.
• Ensure timely, accurate processing of warranty claims in accordance with manufacturer requirements.
• Lead process improvement initiatives by implementing standard operating procedures, best practices, and company policies.
• Develop and maintain productive relationships with equipment manufacturers and vendor representatives.
• Manage departmental capital expenditures and projects while adhering to approved budgets.
• Promote and maintain a safe, organized, and compliant work environment by ensuring adherence to all company safety and security policies.
• Ensure all Parts and Service operations are conducted in accordance with Roland Machinery Company policies and procedures.

Benefits

• Comprehensive PPO medical plan with prescription drug coverage and a non-tobacco premium discount
• Flexible Spending Account (FSA)
• Dental and Vision insurance
• 401(k) retirement plan with up to a 4% company match, plus a discretionary annual 2% profit-sharing contribution
• Paid Time Off (PTO)
• Eight paid holidays annually
• Company-paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED