Operations Manager - Parts & Service

Nextran Corporation•Olathe, KS

13d•Onsite

About The Position

Nextran Truck Centers is seeking an experienced Operations Manager - Parts & Service to take ownership of our Parts and Service operations and help lead our organization to the next level. This role involves driving operational excellence, improving profitability, and inspiring high-performing teams. The Operations Manager will influence strategy, drive results, build customer loyalty, and create a culture where employees and customers thrive. The position is responsible for leading the success of the Parts and Service departments by driving financial results, delivering exceptional customer experiences, leading operational excellence, building and developing winning teams, and growing sales & business development.

Requirements

Minimum 10 years of leadership and/or management experience.
Minimum 5 years of heavy-duty truck mechanical experience.
Strong understanding of financial reporting, operational management, and profitability.
Experience leading teams, managing performance, and developing employees.
Proven ability to build strong relationships with customers, employees, vendors, and business partners.
Excellent communication, organizational, problem-solving, and decision-making skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license with a satisfactory driving record that meets company insurability requirements.
Ability to conduct customer ride-alongs, vehicle demonstrations, and test drives in compliance with all applicable safety and licensing requirements.
A Class B Commercial Driver’s License (CDL) is required or must be obtained within six (6) months of hire.
Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

Nice To Haves

Experience with P&L management, dealership operations, and CRM/dealership management systems preferred.
Bachelor's degree in Business Administration, Operations Management, or a related field preferred but not required.

Responsibilities

Drive operational and financial performance to maximize profitability.
Develop and execute growth strategies that improve revenue and efficiency.
Manage departmental budgets, forecasting, and performance goals.
Analyze business metrics and identify opportunities for continuous improvement.
Champion a customer-first culture throughout the dealership.
Resolve complex customer concerns and build long-term relationships.
Meet directly with customers to strengthen partnerships and grow business opportunities.
Ensure every interaction reflects our commitment to excellence.
Oversee daily Parts and Service operations with a focus on productivity and quality.
Implement processes that improve efficiency, profitability, and customer satisfaction.
Ensure compliance with OEM standards, safety regulations, OSHA requirements, and environmental guidelines.
Manage facility operations, equipment investments, and asset protection.
Recruit, coach, mentor, and develop department leaders and staff.
Create a culture of accountability, engagement, and continuous improvement.
Lead performance management initiatives and employee development programs.
Foster a positive workplace where people can grow and succeed.
Establish and monitor daily, weekly, and monthly sales goals and performance metrics aligned with business objectives.
Generate new business opportunities through prospecting, networking, referrals, and cold calling.
Present and demonstrate Class 8 trucks and related products to prospective customers.
Collaborate across finance, service, and parts departments to ensure a seamless customer experience.
Stay informed on industry trends, market conditions, competitor offerings, and product updates to maintain a competitive advantage.
Build strong customer relationships through effective communication, negotiation, and relationship-building skills.
Self-motivated with the ability to work independently and effectively manage a sales territory.
Proficient in CRM software and Microsoft Office applications.