District Service Parts Manager
About The Position
Serve as the primary point of contact for Toyota/Lexus dealers within the assigned district for all Customer Service activities and communications. Drive sales of genuine Toyota parts and accessories by supporting dealers in maintaining optimal inventory levels and ensuring consistent parts availability. Advise dealership management on inventory strategies based on demand trends to improve availability and minimize excess stock and carrying costs. Promote and support Toyota/Lexus service and parts policies, procedures, and standards to ensure consistent execution across dealers. Assist in planning and executing parts and service marketing initiatives to increase dealer participation, customer engagement, and sales. Document all dealer interactions and visits using official tools to ensure accurate recordkeeping, reporting compliance, and follow-up. Analyze dealer performance using Parts & Service KPIs and provide actionable feedback to drive improvements and corrective actions. Support implementation of Value Chain programs (e.g., Smart Path for Service, Tips+, TXM, Certified Collision Center) to enhance dealer capabilities and performance. Conduct quarterly dealer evaluations, lead improvement initiatives, and monitor results to ensure sustained operational effectiveness. Manage warranty processes (authorizations, audits, parts scrapping) to ensure policy compliance, reduce risk, and enable timely resolution.
Requirements
- Bachelor's Degree in Business Administration or a related field.
- Minimum of five (5) years of relevant professional experience.
- At least two (2) years of dealership, automotive retail, or related industry experience.
- Excellent communication, organizational, and interpersonal skills
- Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.) and business analytics tools
- Effective negotiation and presentation skills
- Strong problem solving, project management and action planning skills
- Financial and sales planning & forecasting
- Strong team player, highly adaptable, self-initiative, willing to learn and share knowledge
- Consulting and process improvement methodologies
Responsibilities
- Serve as the primary point of contact for Toyota/Lexus dealers within the assigned district for all Customer Service activities and communications.
- Drive sales of genuine Toyota parts and accessories by supporting dealers in maintaining optimal inventory levels and ensuring consistent parts availability.
- Advise dealership management on inventory strategies based on demand trends to improve availability and minimize excess stock and carrying costs.
- Promote and support Toyota/Lexus service and parts policies, procedures, and standards to ensure consistent execution across dealers.
- Assist in planning and executing parts and service marketing initiatives to increase dealer participation, customer engagement, and sales.
- Document all dealer interactions and visits using official tools to ensure accurate recordkeeping, reporting compliance, and follow-up.
- Analyze dealer performance using Parts & Service KPIs and provide actionable feedback to drive improvements and corrective actions.
- Support implementation of Value Chain programs (e.g., Smart Path for Service, Tips+, TXM, Certified Collision Center) to enhance dealer capabilities and performance.
- Conduct quarterly dealer evaluations, lead improvement initiatives, and monitor results to ensure sustained operational effectiveness.
- Manage warranty processes (authorizations, audits, parts scrapping) to ensure policy compliance, reduce risk, and enable timely resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
