Parts & Service Dispatcher
About The Position
The Parts & Service Dispatcher coordinates field service operations and supports the management and availability of service parts. The position schedules and coordinates field technicians, tracks service activities, and maintains accurate knowledge of parts inventory, including part names, quantities, and availability. It works with technicians, warehouse personnel, customers, and internal teams to ensure technicians have the parts and resources needed to complete service work efficiently and on schedule. The role also supports service estimates and invoicing, customer communications, service documentation, and operational reporting. It contributes to process improvements across dispatching, technician scheduling, parts tracking, inventory coordination, estimating, invoicing, and service operations.
Requirements
- 2–4 years of experience in dispatching, service coordination, warehouse coordination, logistics, or operations support within manufacturing, field service, construction, or a related industry.
- Experience coordinating with field technicians, contractors, warehouse personnel, or service teams.
- Familiarity with CRM, ERP, inventory management, or field service management tools.
- Proficiency in Microsoft Excel and general data management and reporting.
- Excellent communication, organization, scheduling, and follow-up skills.
- Strong coordination and scheduling skills.
- Strong understanding of parts tracking and inventory management.
- Excellent organization and attention to detail.
- Customer-first, solution-oriented mindset.
- Ability to multitask in a dynamic environment.
- Strong communication with technicians, warehouse personnel, customers, and internal departments.
- Ability to prioritize multiple service requests and scheduling changes.
- Strong analytical and problem-solving skills.
Nice To Haves
- Familiarity with EV charging industry standards or basic electrical systems.
- Associate degree or equivalent experience in business administration, logistics, operations, or a related field.
- Experience with parts inventory, warehouse systems, work orders, or material tracking.
- Experience with invoicing, work order tracking, parts tracking, or service reporting.
Responsibilities
- Coordinate and schedule field technicians for service calls, installations, repairs, and other field service activities.
- Manage daily and weekly technician schedules to use field resources efficiently and complete service work on time.
- Monitor open service tickets and follow up with field technicians on progress, completion, and required documentation.
- Maintain accurate records of service activities, technician assignments, work orders, and service updates in CRM or dispatch systems.
- Maintain working knowledge of warehouse parts inventory, including part names, quantities, locations, and availability.
- Track parts used for service calls and coordinate with warehouse personnel to ensure required parts are available and prepared.
- Identify parts needed for scheduled work and communicate requirements to internal teams.
- Coordinate preparation, pickup, delivery, or shipment of parts and materials for field service activities.
- Monitor inventory levels of commonly used service parts and communicate potential replenishment needs.
- Work with field technicians to confirm service requirements, parts needed, scheduling changes, and job status.
- Prepare service estimates based on labor, parts, materials, and other applicable costs.
- Prepare and issue invoices for completed service work, ensuring charges are accurate.
- Communicate with customers about estimates, invoices, scheduling, service updates, technician arrival times, and service completion.
- Coordinate with warehouse, technical support, engineering, and other internal teams to resolve service and parts-related issues.
- Document parts used, returned, damaged, or otherwise associated with service work.
- Verify completed work orders and service information to support accurate invoicing and billing.
- Compile and maintain service and parts data for tracking, reporting, and operational purposes.
- Support process improvements related to dispatching, technician scheduling, parts tracking, inventory coordination, estimating, invoicing, and service operations.
- Perform other duties as needed to assist the Service Operations team.
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
