Parts & Service Dispatcher
About The Position
The Parts & Service Dispatcher coordinates field service operations and supports the management and availability of service parts. The role schedules and coordinates field technicians, tracks service activities, and maintains accurate knowledge of parts inventory, including part names, quantities, locations, and availability. Working with field technicians, warehouse personnel, customers, and internal teams, the dispatcher helps ensure technicians have the parts and resources needed to complete work efficiently and on schedule. The position also supports service administration, including estimates, invoices, work-order verification, documentation, service and parts reporting, and process improvements. It is part of the Service Operations team at an innovative EV charging manufacturer focused on reliable, modular, customer-focused charging solutions.
Requirements
- 2–4 years of experience in dispatching, service coordination, warehouse coordination, logistics, or operations support within manufacturing, field service, construction, or a related industry.
- Experience coordinating with field technicians, contractors, warehouse personnel, or service teams.
- Familiarity with CRM, ERP, inventory management, or field service management tools.
- Proficiency in Microsoft Excel and general data management and reporting.
- Strong coordination, scheduling, organization, attention to detail, communication, and follow-up skills.
- Ability to prioritize multiple service requests and scheduling changes.
- Strong analytical and problem-solving skills.
- Ability to multitask in a dynamic environment and communicate with technicians, warehouse personnel, customers, and internal departments.
Nice To Haves
- Familiarity with EV charging industry standards or basic electrical systems.
- Associate degree or equivalent experience in business administration, logistics, operations, or a related field.
- Experience with parts inventory, warehouse systems, work orders, or material tracking.
- Experience with invoicing, work-order tracking, parts tracking, or service reporting.
Responsibilities
- Coordinate and schedule field technicians for service calls, installations, repairs, and other field service activities.
- Manage daily and weekly technician schedules to use field resources efficiently and complete service work on time.
- Monitor open service tickets and follow up with technicians regarding progress, completion, and required documentation.
- Maintain records of service activities, technician assignments, work orders, and service updates in CRM or dispatch systems.
- Maintain working knowledge of warehouse parts inventory, including part names, quantities, locations, and availability.
- Track parts used for service calls and coordinate with warehouse personnel to ensure required parts are available and prepared.
- Identify parts needed for scheduled service work and communicate requirements to internal teams.
- Coordinate preparation, pickup, delivery, or shipment of parts and materials for field service activities.
- Monitor inventory of commonly used service parts and communicate when parts may need to be reordered or replenished.
- Work with field technicians to confirm service requirements, parts needs, schedule changes, and job status.
- Prepare service estimates based on labor, parts, materials, and other applicable costs.
- Prepare and issue accurate invoices for completed service work.
- Communicate with customers about estimates, invoices, scheduling, updates, technician arrival times, and service completion.
- Coordinate with warehouse, technical support, engineering, and other internal teams to resolve service and parts-related issues.
- Document parts used, returned, damaged, or otherwise associated with service work.
- Verify completed work orders and service information to support accurate invoicing and billing.
- Compile and maintain service and parts data for tracking, reporting, and operational purposes.
- Support process improvements involving dispatching, scheduling, parts tracking, inventory coordination, estimating, invoicing, and service operations.
- Perform other duties as needed to assist the Service Operations team.
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
