Parts & Service Coordinator

Battlefield Equipment Rentals•Belleville, ON

55d•$22 - $24

About The Position

We have an immediate requirement for a Parts and Service Coordinator in our Belleville location. This is a fast-paced, team-oriented branch that places a strong emphasis on customer satisfaction. The parts and service coordinator is an important position within our service department, not only ensuring that we have the supplies and information to keep our equipment available but in maintaining our customers' requirements. It is a vital step in promoting the success of our customer relationships.

Requirements

The ability to provide excellent customer relations while keeping a positive attitude;
Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
Excellent communication and people skills on both an internal and external level;
Previous experience working with technicians and in a similar and/or related parts environment;
Knowledge in the creation of parts orders and work orders, developing and receiving purchase orders, inventory management, and estimate preparation;
The ability to adapt to on-call work schedules;
Work effectively within a team environment;
Efficiency in Microsoft applications, specifically: Outlook, Word, and Excel;
The desire to work effectively within a team environment;
On-Call work schedules may be required.

Nice To Haves

Proficiency/prior experience with Systematics would be considered an asset;
Technical aptitude of CAT equipment and operations would be considered an asset.

Responsibilities

Provide excellent customer relations through phone, email and face-to-face;
Provide administrative, warranty, and invoicing support;
Operates as the direct liaison between staff and customers;
Provide repair and service quotes to customers;
Ensure technicians parts ordered and allocated to proper equipment;
Enter work orders for internal machines, allocate parts to specific work orders;
Monitor and track outstanding parts orders;
Run daily reports to monitor business functions;
Work cross-functionally with other departments to facilitate timely repairs;
Submit warranty claims;
Monitor and maintain parts inventory;
Oversee the repair process;
Invoice orders as needed.
Perform assigned tasks with attention to detail and effectively organize all documentation within Company software;
Operates as the direct liaison between staff and customers;
Open and close branch when necessary;
Prepare paperwork and contracts for deliveries; update internal product spreadsheets and any other product tracking systems.
Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries;
Monitor inventories – rental equipment and saleable goods;
Assist with loading and unloading customer pick-ups when required;
Restock product shelves as needed;
Prepare and ensure that all deliveries are organized for the following day;
Complete daily closing requirements, including, but not limited to, invoice checks, pricing and information accuracy, balance funds;
On-call work schedules may be required;
Adhere to all workplace safety protocols, environmentally sound behaviours and practices at all times.