Parts & Service Clerk

Wagner Equipment•Hobbs, NM

About The Position

The Parts & Service Clerk supports sales and operational functions in the Parts or Service Department, working with employees and customers in a manner consistent with Wagner’s vision of working as “One Professional Team.” Duties vary by location and may include order processing, work-order and invoice administration, reporting, customer assistance, and backup support for parts and inventory functions. The role requires clerical, customer service, data-entry, communication, organizational, reasoning, and math skills, along with basic Microsoft Word and Excel knowledge and safety and product knowledge. The position is performed in a quiet indoor environment. The listed pay rate is $19.00–$28.52 per hour, depending on education and experience. Job offers are contingent on required pre-employment screenings, which may include background checks, drug/alcohol testing, fit-for-duty testing, and other job-related tests or screenings. Duties may change, and reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
At least 1 year of administrative or clerical experience.
At least 1 year of customer service experience.
Data-entry, telephone, reading and writing, reasoning, organizational, communication, and math skills.
Basic knowledge of Microsoft Word and Excel.
Safety and product knowledge.
Ability to stand, walk, talk, sit, use hands, and hear; ability to kneel or squat.
Ability to push or pull up to 50 pounds and perform medium work requiring lifting or moving 47 pounds or more.

Nice To Haves

Prior experience in a Parts Department.

Responsibilities

Prepare and enter orders, including hose rebuild information when required.
Approve invoices and expedite Caterpillar back orders when required.
Prepare miscellaneous reports and graphs, Caterpillar reports, and management reports; assist with distributing computer-generated reports and daily mail.
File discrepancy claims with vendors and ensure accurate claim settlements.
Provide backup for answering Parts Department phones, directing calls, and entering customer Parts orders.
Provide general clerical and staff support for Parts Management and the Service Manager.
Open, track, and enter work-order data; maintain work-order fields and detailed notes on parts, labor, and other information.
Maintain records, logs, and files, and document repair approvals or disapprovals.
Enter, reconcile, and pay bills, including P-card and cash expenses.
Create, review, and mail invoices and reports.
Review work-in-progress reports to ensure jobs are not left open longer than needed.
Provide backup for inventory-control procedures and other Parts Department functions.
Assist customers by phone and in person, obtaining information needed to help them.
Verify stock tags, assist novelty customers where required, and assist with vendor returns.
Perform other duties as assigned by the manager.

Benefits

Paid time off: up to 96 hours in the first year, plus 8 company-paid holidays.
Medical, dental, and vision insurance.
Life and AD&D insurance.
401(k) retirement plan with eligible employees able to receive a company contribution up to 7%.
Tuition reimbursement.
Employee Assistance Program (EAP).
Access to CEFCU services, including payroll deductions, savings accounts, loans, and a VISA card.
Supplemental life insurance.
Critical illness and accidental insurance.
ID WatchDog.
Discounted employee phone plans.