Responsable de secteur Pièces et Service / Parts & Service Area Manager
Stellantis•Pointe-Claire, QC
•Onsite
About The Position
The Parts & Service Area Manager, reporting to the Quebec Business Center Parts & Service Manager, is a dealer consultant helping with dealer processes in customer experience, warranty and revenue generating position. They are responsible for a district of Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo Dealership for the Parts and Service Business.
Requirements
- Bachelor's Degree in business, marketing or related fields
- 3+ years sales experience, preference to automotive related
- Exceptional communication skills both written and verbal
- MUST RESIDE IN MARKET and ability to travel regularly within an assigned district
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Legally authorized to work in Canada
- Strong influencing and negotiation skills
- Willingness to relocate
- Fully bilingual (French/English)
- Self-motivated with demonstrated ability to achieve goals under minimal supervision
Nice To Haves
- Master's Degree
Responsibilities
- Maximizing district service and parts sales, revenue, customer service, and the development of strategies supporting established targets established in his/her area of responsibility
- Acting as the liaison between the manufacturer and retailer
- Ensuring proper levels of Customer satisfaction are achieved at dealerships while constructively identifying areas for improvement
- Supporting dealers with special promotions, warranty claims assistance, and service contract penetration
- Motivating and leading independent entrepreneurs to higher levels of performance consistent with marketing plans, merchandising, financial statement review, and new product launch training
- Working with dealer on current programs in aftersales, customer service and service lane to ensure benefit of customer and dealer from the purchase process to vehicle sundown
- Growing of the 2nd line Bpro with dealer for all makes programs and used cars
- Working with independent repair facilities, wholesale distributors to grow dealer wholesale business
- Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support
- Challenge status-quo, discover and champion best practice benchmarking, process improvement
- Develop and raise the technical expertise and competency in the dealership
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What This Job Offers
Career Level
Mid Level
