Parts Sales Specialist
About The Position
Originally established to help dealers meet the growing needs of their niche consumers, Integral dx has become adept at providing OEM products tailored to the specific needs of its clients. Today Integral dx offers a family of products designed and built to meet the needs and challenges out in the field. Integral dx is a family-owned company focused on creating jobs in rural communities in the upper Midwest; purposefully deciding to create jobs away from the chaos of larger metro areas. Our company values help to foster strong relationships with not only our employees and customers, but also our communities. We take pride in finding careers that fit the person rather than a person to fit a job which allows us all to do extraordinary things with ordinary people. Integral dx is an OEM equipment and attachments producer that includes machinery in construction, agriculture, and mining industries. As part of our commitment to our customers, we also provide after-market parts and service support for our products. At Integral dx, we take the needs of customers and quality of our products very seriously. We pride ourselves on finding solutions that work efficiently and effectively.
Requirements
- High school degree or GED
- Computer skills and experience in Microsoft Suite
- Experience using Online services, such as UPS.com for shipping, and navigating the internet for information or products
- Professional email and phone etiquette with order taking skills
- Critical thinking skills and problem solving skills
- Ability to work under pressure
- Ability to work within ambiguous situations
- General knowledge of business-to-business buying/selling
- Experience with shipping freight and with general product packaging
- Ability to read, or learn to read, electrical, hydraulic and pneumatic schematics and bill of materials
- Ability to understand and communicate technical status with engineering and management
- Reliable transportation with the ability to travel between company locations on occasion
- Able to sit at a desk for 8 hours/day
- Any combination of education and experience that would provide the required skill and knowledge for successful performance would be acceptable.
Nice To Haves
- Associates degree preferred
Responsibilities
- Field communications from all modes of contact in support of parts sales (Phone, text, email, online inquiries, standard mail, etc.)
- Creating and managing quotes
- Creating and managing sales orders
- Processing shipments, packing lists, BOLs, and customs paperwork
- Filing and disseminating paperwork appropriately
- Setting up new customer profiles
- Requisitions transportation quotes from carriers
- Contacts carriers or brokers to make arrangements and to issue delivery or offload instructions
- Coordinates all facets of shipping & freight
- Ability to understand and willingness to follow existing QC processes
- MRP and documentation processing
- Processing product returns
- Processing warranty claims
- Data analysis
- Parts promotion marketing efforts
- Field customer calls, emails, assisting in parts selection process and cradle to grave order fulfilment.
- Providing product support knowledge to ensure accurate parts are selected, quoted, sold, packaged and shipped to the customer with correct paperwork.
- Liaison for intercompany transfers within the RITALKA Organizations.
- Regular communication with supply chain to ensure accurate stocking levels and lead time generation.
- Timely communication to internal and external customers.
Benefits
- Medical, Dental, & Vision Insurance
- HSA/FSA options
- Accident & Critical Illness Insurance
- Short- and Long-Term Disability
- 401(k) with Employer Match
- Term Life Insurance
- Employee Assistance Program
- Employee-of-the-Month and Year
- RITALKA University
- Employee Luncheons
- Community Volunteering
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
