Sales Specialist - Used Parts

Airbus•Herndon, VA

16h•Hybrid

About The Position

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. In this context we are looking for a Sales Specialist- Used Parts to join our Customer Support Team in Herndon, Virginia. This role will support the sales of used aircraft parts and services to operators, lessors and repair shops within Satair PTE Ltd's sales. Increasing customer satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.

Requirements

Bachelor's Degree or equivalent experience in Business, Supply Chain, Logistics or Production
3 + years of assigned territory sales experience
Working experience within logistics, supply chain, customer service and/or aviation industry.
Technical and process oriented background with the ability to understand and interpret technical documentation and drawings.
Possess knowledge of used parts ordering, planning, pricing, and provisioning.
Excellent proven understanding of G-suite applications and SAP.
Shipping knowledge, including INCO terms ( including knowledge of transportation of dangerous goods)
Able to work in US without current or future need for visa sponsorship

Nice To Haves

This role will involve some travel for business up to 5 %, internationally, and domestically.

Responsibilities

Ensure that Satair's quality policy, goals and procedures are adhered to and the highest level of customer satisfaction
Effectively engage in strategy development & implementation, and execution on Sales Plan
Plan/run/coordinate sales and activity plans in close partnership with Product Management
Drive sales campaigns/Satair strategic developments in collaboration with Product Management team
Provide regular reporting updates on customers and competitive landscape within sales area
Develop Satair Pte Ltd's market position in connection with current used part management, and report to Product Management about potential new distributorships
Establish accurate pricing policy resulting in optimum profit
Meet sales budget for own sales area based on overall evaluation of the total sales potential in own sales area
Provide quarterly reports and forecast figures for Satair PTE Ltd's sales area
Coordinate relevant sales tasks between Satair Departments in close partnership with Product Management
Set up and maintain appropriate client data records
Assist the Product Marketing Department furnishing Satair's suppliers with information on market conditions and assist on customer meetings
Ensure that customers receive full support for their used part orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering activities.
Coordinate and conduct regular account meetings with the responsible departments, (Sales & Support functions and others, as needed) to share information and keep a global view on customers' activities which will include openly discussing order related issues to reduce possibility of issue raising.
Measure and apply key performance indicators in order to supervise material order activity and produce order activity reports for customers, account team and management.