Parts Sales Representative

Gregory Poole•Raleigh, NC

About The Position

The Parts Sales Representative generates sales and customer satisfaction through product knowledge and prompt, courteous service. The representative serves as a source of information and sound advice on CAT and other allied parts. The role includes customer sales and service, order processing, and maintaining accurate transaction records and parts references. The representative also follows back-orders, supports the Sales Department with parts and attachment orders for new machines, and reports machinery sales leads and competitive machine activity. This job description is not intended to be all-inclusive; a supervisor may assign similar duties, and major modifications to the role require Human Resources approval.

Requirements

High school graduate.
Two years of related work experience, including six months of sales and/or mechanical experience.
Keyboard literate enough to use the mainframe system.
Able to sit for extended periods of time.

Responsibilities

Receive customer orders by telephone, mail, and in person from walk-in customers.
Call customers to solicit orders and verify marketing information.
Promote aggressive and suggestive selling through product knowledge, personal selling, over-the-counter contact, telemarketing, and direct mail.
Seek additional sales opportunities and aggressively promote additional parts and service sales.
Understand and promote the Parts Exchange System.
Complete customer call-back requests to the customer’s satisfaction.
Process customer orders the same day they are received and accurately complete required transaction documents.
Prepare sales orders specifying terms of sale and delivery.
Comply with company credit policies, including Cash on Delivery policies.
Assist the Credit Department in resolving customer account errors or problems.
Handle customer credits accurately and in accordance with company policy, including all pertinent information.
Record lost sales opportunities.
Use available reference information, including Caterpillar Microfiche files, SIS, numerical Parts Record, and other reference media.
Keep Microfiche and other references up to date.
Follow back-orders closely to support prompt delivery when parts arrive.
Notify customers when back-ordered items are received.
Work directly with the CAT order analyst to expedite back-ordered parts.
Assist the Sales Department in ordering parts and attachments for new machines.
Report machinery sales leads and competitive machine activity to the Sales Department.