Parts Sales Representative

Gregory Poole Equipment Company•Raleigh, NC

About The Position

The Parts Sales Representative generates sales and customer satisfaction through product knowledge and prompt, courteous service. The role serves as a source of information and sound advice on CAT and other allied parts. The representative receives and solicits customer orders, promotes parts and service sales, supports customers with order and account issues, and completes related sales documentation. The position also uses parts reference resources, monitors back-orders, assists with parts ordering for new machines, and reports machinery sales leads and competitive activity to the Sales Department. This job description is not intended to be all-inclusive; a supervisor may request and assign similar duties. Major modifications to the role require Human Resources approval.

Requirements

High school graduate.
Two years of related work experience, including six months of sales and/or mechanical experience.
Able to sit for extended periods.
Keyboard literate enough to use the mainframe system.

Responsibilities

Receive orders by telephone, mail, and in person from walk-in customers.
Call customers to solicit orders and verify marketing information.
Promote aggressive and suggestive selling through product knowledge, personal selling skills, over-the-counter contact, telemarketing, and direct mail.
Actively seek additional sales opportunities.
Understand and promote the Parts Exchange System and aggressively promote additional parts and service sales.
Ensure customer call-back requests are completed to the customer's satisfaction.
Process customer orders the same day they are received and complete all transaction documents accurately.
Prepare sales orders that specify terms of sale and delivery.
Comply with company credit policies, including Cash on Delivery policies, and assist the Credit Department in resolving customer account errors or problems.
Handle customer credits accurately and in accordance with company policy, including all pertinent information.
Record lost sales opportunities.
Use available information resources, including Caterpillar Microfiche files, SIS, numerical Parts Record, and other reference media, and keep microfiche and other references up to date.
Follow back-orders to help ensure prompt delivery, notify customers when back-ordered items arrive, and work with the CAT order analyst to expedite parts.
Assist the Sales Department in ordering parts and attachments for new machines.
Report machinery sales leads and competitive machine activities to the Sales Department.