Parts Sales Representative

Ahw•Somonauk, IL

12d

About The Position

The Parts Sales Representative sells the company’s tiered portfolio of parts to customers over the counter and provides parts to the service department. The role also places special orders for customers. The representative provides customer service, supports sales goals and promotions, maintains inventory integrity, and helps keep the parts department and its equipment in good order.

Requirements

At least 1 year of parts experience or equivalent sales or service experience.
Experience connecting with customers, maintaining a professional image, and establishing rapport.
Basic understanding of selling processes.
Ability to manage multiple projects simultaneously with a degree of independence.
Experience using standard desktop applications such as Microsoft Office and internet applications.
Experience working independently and in a team setting.
Excellent written and verbal communication skills.
Ability to lift items weighing up to 75 lbs and routinely lift items weighing up to 50 lbs.

Responsibilities

Provide excellent customer service to the service department and to customers at the counter or by phone.
Meet or exceed monthly sales goals and drive sales through Aftermarket promotions.
Maintain inventory integrity.
Educate and engage customers through product demonstrations and promotions.
Use the listed computer applications and systems effectively.
Communicate, execute, and monitor Parts Department standard processes to support internal and external customer satisfaction.
Maintain positive and professional working relationships with peers, management, and support resources, with a commitment to teamwork and customer service.
Help keep the parts department clean and orderly.
Help maintain departmental tools, equipment, and vehicles in good working order.
Maintain a safe working environment and follow the company safety program.
Perform other duties as assigned.