Parts Sales Representative

Empire Southwest•Mesa, AZ

4d•$22 - $26•Onsite

About The Position

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner. This role involves acknowledging customers, setting an example of good customer relations, and writing Parts Sales Orders (PSO). The representative will need to know the products sold and manufacturers represented, receive and confirm purchase orders, and make oral and written quotations. They will also use the customer account list for open account parts orders, accept credit returns, and handle after-hours parts calls. Building hoses for customers is also a part of the role. The employee must work safely at all times, adhere to all applicable safety policies, and comply with all company policies, procedures, and standards.

Requirements

Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
Ability to develop knowledge and use of Caterpillar and/or Allied reference sources.
Sales techniques sufficient for recommending additional parts needed.
Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job
Mathematical skills sufficient for calculating discounts, taxes, and parts quotes.
Ability to maintain consistent attendance.
Proof of high school diploma or General Education Degree (GED).
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Prior experience in Parts, materials or similar industry preferred.

Responsibilities

Acknowledge customers. Set an example of good customer relations and intra-company cooperation.
Write Parts Sales Orders (PSO).
Know products sold and manufacturers represented.
Receive mail-in purchase orders and confirming purchase orders. Make oral and written quotations to the customer.
Use the customer account list when processing open account parts orders.
Accept credit returns from customers.
Accept after-hours parts calls.
Build hoses for customers as needed.
Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.
Assist Parts and Service Sales Representative with all parts related questions or problems.
Provide sales leads as they occur.
Assist in all departmental duties.
Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
Process cash sales.
Works within and promotes corporate values.