Parts Sales Representative

HSG Tech Inc.•Geneva, IL

22h•$72,000 - $90,000•Onsite

About The Position

The Service Engineer position is responsible for aftermarket parts sales by managing customer inquiries, analyzing pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. This role plays a key part in driving revenue, maintaining strong customer relationships, and supporting service operations.

Requirements

3-5 years of experience in parts sales, aftermarket sales, or industrial customer service
Experience in industrial equipment, machinery, or manufacturing environment preferred
Strong customer service and communication skills
Ability to interpret basic technical documentation or parts manuals is a plus
Proficiency with ERP systems and Microsoft Office
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
Prepare and issue parts quotations and follow up to convert quotation into orders
Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
Work closely with the logistics team to manage order shipments and delivery schedules
Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
Coordinate with service engineers and sales teams to identify additional parts sales opportunities
Maintain strong relationships with customers and distributors and provide excellent support
Track and report parts sales performance and market feedback to management