Parts Sales Leader - HVAC

AIR Control Concepts•New York, NY

3d•$85,000 - $95,000•Onsite

About The Position

The Parts Sales Leader manages incoming requests for parts and ensures proper shipping, receiving duties for all UPS and Common Carrier LTL Shipments of products, equipment and parts. Assist with back-office and administrative duties pertaining to parts. This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.

Requirements

High school diploma or equivalent required
5-7 years of progressive responsibility and experience in HVAC parts sales space strongly preferred
Experience in customer support, sales support, or operations.
Customer service mindset (always striving to exceed customer expectations)
Profit-centered mindset (always aiming to surpass department and company profit targets).
Enjoy and have skill set for in person customer interaction and are confident making and receiving phone calls.
Computer savvy and experience working with Microsoft Office 365 (Outlook, Excel, Word).
Ability to quickly learn ERP, CRM platforms.
Takes ownership and follows tasks through to completion.
Ability to work in a fast-paced environment

Nice To Haves

associates or bachelor's degree preferred
Experience with Infor’s FACTS ERP and Adobe Acrobat (for editing PDF’s strongly preferred.
Experience with schematic/unit drawings is a plus.

Responsibilities

Assist customers with part identification, order placement, shipping questions, and general account inquiries.
Place new orders and assist with post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
Support internal teams (Sales, Service, Accounting, Warehouse, Warranty) with parts-related requests and follow-ups.
Maintain accurate customer, order, and product data within ERP and CRM systems.
Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
Identify opportunities to improve customer experience and internal workflows.
Assist with documenting processes, SOPs, and internal knowledge resources.
Support existing automation tools and adapt processes as systems evolve.