Parts Sales Counterperson II

Papé Group

8d • Onsite

About The Position

Pape’ Machinery, Inc. is seeking an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join their team. This role involves being the primary parts expert for customers needing to maintain and repair their equipment, handling interactions both in person and over the phone. The position requires actively engaging with customers, identifying their needs, and recommending parts, including complex or uncommon ones. Success in this role depends on using product literature, specialized software, and expert knowledge to provide timely and accurate solutions, building trust and lasting relationships with clients. The company emphasizes a positive attitude, attention to detail, and a commitment to finding the best solutions, offering a supportive environment where contributions are recognized and growth is encouraged.

Requirements

• 3 or more years of parts counter experience or applicable mechanical/service experience.
• Advanced knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Above-average organizational skills.

Responsibilities

• Actively engage with customers to identify their needs and provide recommendations.
• Identify complex or uncommon parts.
• Use product literature, specialized software systems, and expert knowledge to offer timely and accurate solutions.
• Translate technical details into actionable parts support.
• Build trust and lasting relationships with clients.
• Provide a great experience for customers.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• 80 hours of vacation (First year is prorated for new hires based on start date)
• 1 hour of sick leave for every 40 hours worked
• 7 paid holidays each year
• Progressive Vacation Plans based on seniority
• Opportunities for advancement and promotion from within
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed