Parts Sales Counterperson I

Papé Jobs•Mount Vernon, WA

10d•Onsite

About The Position

Pape’ Machinery, Inc. is seeking a motivated and customer-oriented Parts Sales Counterperson I to join their team. This role is ideal for individuals who enjoy working in a positive, high-energy environment and providing excellent customer experiences. The company emphasizes investment in employee growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance. The Parts Sales Counterperson I will serve as the primary parts expert for customers needing to maintain and repair their equipment, interacting both in person and over the phone. Responsibilities include actively engaging with customers to understand their needs, providing recommendations, and utilizing product literature, specialized software, and growing product knowledge to offer timely and accurate solutions. The role requires translating technical details into effective parts support, building trust, and fostering lasting client relationships. A positive attitude, attention to detail, and a commitment to finding the best solutions are crucial for success in an environment where contributions are recognized and growth is supported.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Use product literature, specialized software systems, and product knowledge to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Build trust and create lasting relationships with clients.
Provide parts expertise to customers maintaining and repairing equipment, both face-to-face and over the phone.