Parts Sales Counterperson I

Papé Group•Poulsbo, WA

10d•$19 - $27•Onsite

About The Position

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join their team. At Pape’, they invest in employee growth through robust training programs and continuous support. They offer competitive compensation, exceptional benefits, and a strong work-life balance. In this role, the Parts Sales Counterperson I will be the go-to parts expert for customers needing to maintain and repair their equipment. This involves face-to-face interactions at the counter or over the phone, ensuring customers receive the right parts when they need them. The day-to-day activities include actively engaging with customers to identify needs, providing recommendations, and using product literature, specialized software, and growing knowledge to offer timely and accurate solutions. The role emphasizes building trust, valuing customer service, and becoming a reliable partner to clients. A positive attitude, attention to detail, and commitment to finding the best solutions are key to success in an environment where contributions are recognized, growth is supported, and dedication is rewarded.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Nice To Haves

Forklift experience is preferred but we will train the right person!

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Use product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Build trust and lasting relationships with clients.
Provide parts expertise to customers for equipment maintenance and repair.