Parts Sales Associate
About The Position
As a Parts Sales Associate, you’ll be part of our CribMaster team working as an on-site employee. You’ll get to manage customer inquiries related to quotes, parts orders, warranty replacements, and free goods requests. You will accurately prepare and process quotations and sales orders within SAP and Salesforce. You will respond to customer communications promptly and professionally via phone and email. You will monitor and follow up on open orders to ensure timely fulfillment and customer satisfaction. You will collaborate with internal teams to resolve order issues and coordinate customer solutions. You will maintain accurate documentation of customer transactions and service records. You will adhere to company policies and procedures related to sales order management. You will contribute to process improvements to enhance operational efficiency and customer experience.
Requirements
- Minimum 2 years of experience in sales support, parts sales, or customer service within an industrial manufacturing environment.
- Proficiency with SAP and Salesforce is required.
- Strong organizational and time management skills with the ability to handle multiple priorities and excellent communication skills, both written and verbal
- Demonstrated attention to detail and accuracy in order entry and documentation.
- Knowledge of industrial equipment, vending systems, or inventory management solutions.
Responsibilities
- Manage customer inquiries related to quotes, parts orders, warranty replacements, and free goods requests.
- Accurately prepare and process quotations and sales orders within SAP and Salesforce.
- Respond to customer communications promptly and professionally via phone and email.
- Monitor and follow up on open orders to ensure timely fulfillment and customer satisfaction.
- Collaborate with internal teams to resolve order issues and coordinate customer solutions.
- Maintain accurate documentation of customer transactions and service records.
- Adhere to company policies and procedures related to sales order management.
- Contribute to process improvements to enhance operational efficiency and customer experience.
Benefits
- Medical
- dental
- life
- vision
- disability
- 401(k)
- Employee Stock Purchase Plan
- paid time off
- tuition reimbursement
- programs & benefits in support of your well-being
- Discounts on Stanley Black & Decker tools and other partner programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
