Parts Counter Sales Associate

Kirby-Smith Machinery, Inc. - Amarillo, TX•Amarillo, TX

13h•Onsite

About The Position

Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

Requirements

High School Diploma or Equivalent
One (1) year of parts experience, preferably in the heavy equipment or related industry
Must possess a valid driver's license and maintain an acceptable driving record
Ability to speak, read, and write in English
Excellent verbal and written communication skills
Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Greets customers as they enter the branch
Promptly answers incoming phone calls in a professional manner
Processes parts orders from all methods of communication
Maintains accurate records of customer transactions in the computer system
Follows up on vendor back orders and processes vendor invoices promptly
Follows up on vendor part returns to ensure credit is received
Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
Maintains a good understanding of all product lines supported
Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
Exhibits professional demeanor in dress, speech, and behavior
Follows up with customers regarding order status and back-order fulfillment.
Maintains a clean and presentable workspace by keeping up with general housekeeping daily
Provides occasional assistance with parts deliveries as needed, ensuring timely and accurate delivery
Ensures consistent and reliable on-site attendance
Performs other job-related duties as assigned