Parts Sales Associate

JA Riggs Tractor Company•Fort Smith, AR

1d•Onsite

About The Position

The Parts Sales Associate is a front-line position responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc. This role involves interacting with customers to determine their parts needs, processing orders, and communicating status. The associate will also handle shipping and receiving, process customer and shop orders, and manage backorders.

Requirements

Ability to work overtime as a job requirement dependent on department needs.
Availability for weekend, holiday, or evening work as required by after-hours schedule.
High school diploma or general education degree (GED); or one to three months related experience and/or training.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Database software; Internet software; Inventory software and Order processing systems; DBS; SIS.
Valid driver's license and ability to meet and maintain company driving requirements if required to drive a company vehicle.

Responsibilities

Provide exceptional customer service.
Maintain a clean, organized, professional, and safe work environment.
Efficiently and accurately pick, put away, and deliver orders, and maintain customer will call.
Fabricate hoses.
Ship and receive freight.
Process customer and shop orders as well as returns.
Understand basic principles of inventory control.
Interact with customers to determine parts needs, process orders, and communicate status.
Effectively look up appropriate parts in the system to determine customer parts needs.
Demonstrate appropriate cash handling and payment procedures.
Follow Contamination Control guidelines.
Execute backorders.
Accurately process and complete parts orders with minimal supervision.
Attend to after-hours call schedule as required.
Resolve customer issues or concerns as necessary.