Parts Sales Associate

JB Poindexter & Co•Louisville, KY

1d•Hybrid

About The Position

The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer’s total satisfaction. Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.

Requirements

High School diploma or GED
Zero (0) to two (2) years customer service experience in a similar industry
Experience with MS Office required; proficiency in Excel
Valid Driver’s License may be required
Possess strong sales aptitude and willingness to learn
Detailed understanding of costing, inventory system and product knowledge
Professional phone etiquette and communication skills with high level of emotional intelligence
Excellent organizational skills
The ability to collaborate with a multi-department team
Self-starter and team player with the ability to work well with others

Nice To Haves

Associate Degree OR Bachelor Degree preferred
Marketing experience and understanding of all types of sales efforts preferred
Strong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferred
Demonstrated skills in database management and record keeping preferred

Responsibilities

Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer’s problems quickly and efficiently
Respond promptly providing quotes, customer support, invoices, order changes and handling customer complaints
Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install
Provide service second to none, before, during and after the sale
Enter customer orders and ensure timely fulfilment
Enter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner
Tracks shipments, file claims and process returned goods
Prepare paperwork for freight and/or chassis pickup through preferred transportation company
Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department
May establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed
Maintain type of products on display, quantity, quality and appearance of the display area
May be responsible for credit card payments and related administrative tasks
Comply with all company and OSHA safety regulations
Assist with the annual physical inventory for Parts and Service Department
Maintain cycle count accuracy reports
Other duties, as assigned