Parts Representative

ANA•Henderson, NV

19h•Onsite

About The Position

Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience. Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment. ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Parts Representative in an onsite position at Henderson, Nevada. The position is fully onsite, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the Parts Manager.

Requirements

Experience in a manufacturing environment strongly preferred.
Strong root cause problem solving skills.
Strong oral and written communication skills
Customer service skills (written and verbal)
Understanding and maintaining safety standards
Excellent dexterity
Team player
Must be apt to listen with empathy to internal department needs and expectations.
Maintain a sense of urgency to resolve customer problems and a positive attitude in high-pressure situations.
Ability to generate sales/margin growth by shipping at high volume rate.
Follow-through with all assignments.
Trustworthy and self-motivated with limited supervision.
Must be able to multitask while following company standards.
Maintain warehouse safety standards by properly following safety protocols.

Responsibilities

Receive and process customer inquiries and orders for parts via phone, email, text, or in-person.
Provide information about available parts, prices, and delivery times.
Address customer concerns, resolve issues, and ensure overall satisfaction.
Accurately enter parts orders into the system.
Coordinate with the warehouse or relevant departments to fulfill orders promptly.
Monitor order status and provide updates to customers as needed.
Maintain accurate records of parts inventory.
Conduct regular inventory checks and reconcile any discrepancies.
Coordinate with procurement to restock inventory as needed.
Develop and maintain a good understanding of the products and parts being sold.
Assist customers in identifying the right parts for their specific needs.
Stay informed about product updates and changes.
Prepare and maintain necessary documentation, such as invoices, shipping labels, and tracking information.
Generate reports related to sales, inventory, and customer interactions.
Collaborate with other departments, including sales, customer service, and logistics, to ensure a seamless operation.
Communicate effectively with vendors to obtain product information and pricing.
Ensure the accuracy of order details, pricing, and delivery information.
Monitor the quality of received parts and address any issues promptly.
Make ANA Customers’ World Easier
Answer inbound parts calls, emails and texts to help resolve customer service and parts issues
Make outbound parts calls, emails, and texts to help sell customer service and part components
Research part issues with the help of internal and external resources
Use multiple [engine and unit] manuals to provide part support
Communicate and educate customers with easy to understand language in regards to parts
Track customer calls (all parts contacts in the appropriate system for accurate record-keeping)
Answer Parts phone line (Primary)
Manage [email protected] email account (Primary)
Sell Parts and Maintenance kits
Achieve growth and hit sales targets by successfully maintaining and developing parts sales
Maintain the ANA culture
Updates professional knowledge through constant study of ANA products
Helps provide a positive team spirit daily