Parts Counter Representative
About The Position
We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.
Requirements
- High School or equivalent
- Previous customer service experience
- 3 years of Automotive or truck parts related experience
- Understands and can identify common commodity parts
- Able to perform accurate cycle-counts
- Able to order and check-in parts orders
- Intermediate Computer skills
- Able to work independently
Responsibilities
- Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
- Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently.
- Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
- Keep customers informed on the status of special orders and backorder parts.
- Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions.
- Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
- Provide technical assistance to customers, including assisting service technicians with acquiring parts.
- Handle customer returns.
- Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information.
- Embrace a commitment to lifelong learning by seeking out opportunities for professional development and training.
- Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation.
- Collaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development.
- Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources.
- Build and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions.
- Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment.
Benefits
- Medical - PPO and HDHP options
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with company match
- Dental Insurance
- Vision Insurance
- Accident & Critical Illness Insurance
- Group Term Life Insurance (company paid)
- Short and Long-Term Disability (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Volunteer Time-Off
- Paid Maternity/Paternity Leave
- Bereavement/Funeral
- 401(k) Retirement Plan with company match
- Incentive Programs
- Shift Differential Program
- Tool Rewards Program
- Safety shoe and glasses program
- Employee Assistance Program (EAP)
- Wellness incentives
- Company paid and provided uniforms
- In-House, Instructor-Led, and Online Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
