Parts Counter Representative

Koch Enterprises • Mt. Vernon, IL

11d • Onsite

About The Position

Koch Air is seeking an experienced individual to join our Parts Counter in our Mt Vernon branch. This role works directly with customers who purchase HVAC equipment, parts, and supplies. The Parts Counter Team Member will be focused on will call and will provide excellent customer service at the counter and over the phone. The role aims to increase parts and supplies sales by soliciting for repeat orders, recommending, and educating customers on Koch Air’s full line of products or bringing in new customers. Additionally, the role involves monitoring orders to ensure proper signatures, special information, and all required paperwork is supplied, and taking proactive measures at initial order entry to ensure accuracy of all orders. The Parts Counter Representative will also process customer orders, provide product information as needed, and support warehouse operations as needed.

Requirements

• High School Diploma or equivalent
• 2 years HVAC inside sales experience or 4 years HVAC Field experience or sales experience in a related industry
• Excellent organizational and communication skills both written and verbal
• Ability to use PC
• Outstanding customer service skills

Responsibilities

• Provide excellent customer service at the counter and over the phone
• Increase parts and supplies sales by soliciting for repeat orders, recommending, and educating customers on Koch Air’s full line of products or bringing in new customers
• Monitor orders to ensure proper signatures, special information, and all required paperwork is supplied
• Take proactive measures at initial order entry to ensure accuracy of all orders
• Process customer orders and provide product information as needed
• Support warehouse operations as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED