Parts Counter Representative

Penske Automotive Group•West Palm Beach, FL

2d•Onsite

About The Position

Palm Beach Toyota, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences. As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts--contributing to customer satisfaction and smooth operations.

Requirements

Genuine interest in providing an exceptional customer experience
Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
Excellent communication, interpersonal, and organizational skills
Strong work ethic and ability to thrive in a fast-paced, results-driven environment
Excellent customer service skills
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
Ability to ensure use of proper safety equipment
Computer proficiency
Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
Valid Driver's License

Nice To Haves

Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience.
Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
ASE Certification
i-Car Certification
Specific manufacturer's certification

Responsibilities

Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service.
Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.
Ensure timely and accurate delivery of parts.