Parts Manager - Multi-Location Oversight

CMC North America•Methuen, MA

1d•Onsite

About The Position

CMC North America is seeking an experienced Parts Manager to oversee parts operations across multiple locations. This role involves leading inventory management, warehouse operations, logistics coordination, and customer support initiatives. It is a hands-on leadership position that requires balancing operational strategy with day-to-day execution and team development. The Parts Manager is responsible for the sale, stocking, distribution, and operational management of spare parts and components, playing a critical role in supporting customer uptime, Dealer support, warehouse efficiency, and overall operational execution. The ideal candidate is a strong operational leader with experience in parts, warehouse, logistics, or equipment service operations who can drive accountability, improve processes, and lead teams in a growing organization. This position collaborates closely with Service, Warranty, Procurement, Sales, Delivery, and HR teams, and serves as a key operational resource for customers, Dealers, and suppliers.

Requirements

5–10 years of experience in parts, warehouse, logistics, distribution, or equipment service operations
5+ years of leadership experience managing teams
Experience working in multi-location operational environments
Strong customer service and relationship management skills
Experience with CRM and inventory management systems (Salesforce, SAP, or similar)
Strong organizational, communication, and problem-solving abilities
Ability to analyze inventory and operational performance metrics
Valid driver’s license with a clean driving record

Nice To Haves

Experience in construction equipment, industrial equipment, heavy equipment, or related industries
Warehouse operations and logistics experience
Experience supporting Dealers or field service operations
Experience improving operational processes in growing organizations

Responsibilities

Oversee parts operations across multiple locations and warehouse areas
Support inventory planning, stock optimization, and inventory accuracy initiatives
Manage storage, stocking, shipping, and distribution processes
Coordinate outbound freight, LTL shipments, and logistics activities
Monitor KPIs related to inventory accuracy, order fulfillment, turnaround time, and operational efficiency
Lead, coach, and develop parts and warehouse teams across multiple locations
Partner with HR on hiring, onboarding, training, and performance management
Promote accountability, teamwork, safety, and operational excellence
Help create scalable processes and structure within a growing organization
Support customers and Dealers with urgency and responsiveness to minimize equipment downtime
Collaborate with Service, Warranty, Sales, Procurement, and Assembly teams to meet operational and customer needs
Drive continuous improvement initiatives focused on customer satisfaction and efficiency
Identify opportunities to improve workflow, organization, and operational performance
Ensure compliance with safety standards and warehouse best practices
Support implementation of systems and technology improvements, including CRM and inventory management tools