Parts Manager Kearney

CLAAS•Kearney, NE

11d•Onsite

About The Position

Nebraska Harvest Center is part of a family-owned company that has people throughout Nebraska. Be part of a team that ensures the successful service and sales of the CLAAS product range. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! The Parts Manager oversees the daily parts operations for assigned Ag Dealer Parts Department by promoting and selling parts to all customers. The Parts Manager will establish and oversee the daily parts operation and lead a team of associates to ensure quality of work and service while utilizing the highest level of customer service.

Requirements

MUST BE ELIGIBLE TO WORK IN THE U.S.
High School diploma or equivalent required.
4+ years parts or parts sales and/or counter experience desired.
Demonstrated ability to effectively train and develop personnel.
Ability to read and interpret parts and machine schematics desirable.
Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
Excellent oral and written communication skills both technically and professionally
Excellent customer service skills.
Ability to handle stressful situations professionally; the ability to exhibit a professioanl manner in dealing with others and maintaining constructive working relationships
Ability to safely operate forklift and other large machinery / must be able to pass and maintain a valid forklift certification.
Valid driver’s license verifiable safe driving history / ability to safely drive a motor vehicle
Ability to multi-task and follow through with defined tasks.

Nice To Haves

Associates or Bachelor’s degree in related field preferred, not required.
Working knowledge of CLAAS parts, a plus.
Warehouse experience preferred.
Farm background desirable.

Responsibilities

Manages a balanced inventory consistent with the Service Department and over-the-counter customer requirements.
Develops and implements department work schedules for vacation and on-call schedules.
Works with local vendors to maintain the best pricing and discounts.
Fills and assembles customer and shop parts orders timely and accurately.
Pulls, coordinates, and schedules freight shipments timely. Ships and receives parts for customer orders / ships and receives equipment as required.
Monitors Parts Department WIP (open parts invoices) and takes appropriate action to address them.
Provides and promotes excellent customer service, by parts personnel, to inside and outside customers needing parts and service.
Assists customers and shop personnel with parts look up and parts orders.
In cooperation with local management and North America Human Resources, hire, train, develop, and appraise staff effectively. Identify employees' skills and develop them by coaching and counseling on a regular basis. Conduct performance appraisals on time and provide continual feedback on performance. Take timely corrective action as necessary and in accordance with company policies. Work with Complex Manager, Aftersales Manager, General Manager, and North America Human Resource Department to handle disciplinary matters, grievance resolutions, and other personnel related issues
May be required to assist efforts in the service department during non-peak periods.
Processes returns from shop and customers.

Benefits

Premium free health, dental, vision, short-term disability, and long-term disability
Competitive paid time off
401(k) with a generous company match
Retirement Readiness Program
Company-Paid Life Insurance
Flexible Spending Accounts
Dependent Care Resources Program
Tuition Reimbursement
Employee Assistance Program, including mental health
Wellness Programs including weight loss, diabetes management, and high blood pressure management
Legal & Financial Services
Fun & Safe Environment