PARTS DEPARTMENT MANAGER - PRAB

Kalamazoo Fabricating•Kalamazoo, MI

About The Position

The Parts Department Manager leads the Quoting, Utility, and Order Entry Specialists and communicates effectively with internal and external customers. Reporting to the Director of Sales, this role promotes excellence throughout the department, supports accurate quoting and order processing, maintains department procedures and product price lists, and develops metrics to measure efficiency and performance. The position may require travel to build product knowledge.

Requirements

An associate’s degree or applicable experience is required.
Experience with Microsoft Office software.
Intermediate Microsoft Word skills.
Advanced Outlook skills, including setting meetings, organizing email, and setting alerts.
Intermediate Excel skills, including building and maintaining spreadsheets.
Ability to read blueprints and comprehend engineering drawings, prints, and electrical schematics.
Intermediate AutoCAD skills, including locating and comprehending bills of materials, author information, and scale.
Ability to identify discrepancies and report them effectively through completion.
Excellent verbal and written communication skills, including communicating professionally and concisely with internal and external customers.
Ability to remain calm in difficult situations.
Ability to multitask and stay highly organized while handling multiple situations simultaneously.
Dedication to excellence and quality output.
Honesty, reliability, and integrity.
Professional appearance and ethical business conduct.
Ability to participate as an influential team builder.
Positive attitude with a bias for action.

Nice To Haves

A technical background is preferred.

Responsibilities

Promote excellence throughout the department.
Locate drawings and reference information using computer and paper files.
Use CRM and ERP estimating tools.
Accurately enter parts and service items to be quoted.
Qualify customer requests and determine the proper part needed to resolve an issue, consulting technical support and engineering when necessary.
Maintain a positive attitude when dealing with difficult customers.
Manage and update the Parts Order Entry SOP as changes occur, documenting updates accordingly.
Manage and update the Quoting SOP as changes occur, documenting updates accordingly.
Manage and update the current price list for all KMC Global product lines.
Complete simple releasable part quotes within 24 hours of receipt.
Complete emergency quotes before the end of business on the day received.
Work with team members to keep customer communication current and provide steady updates on quotes and orders.
Properly dispose of and handle proprietary documents.
Travel as needed to build product knowledge.
Answer phone calls immediately and assist with phone support for service representatives who are absent or preoccupied.
Qualify quote requests for accurate descriptions and customer information, including bill-to, ship-to, and job number.
Perform annual reviews for quoting, order entry, and utility personnel.
Develop and manage metrics to measure department efficiency and performance.
Perform other tasks as assigned.