Parts Department Manager - Prab

PRAB•Kalamazoo, MI

About The Position

The Parts Department Manager leads the Quoting, Utility, and Order Entry Specialists and communicates effectively with internal and external customers. This position reports to the Director of Sales. The role promotes excellence throughout the department, supports accurate and timely quoting and order entry, maintains department procedures and product-line price lists, and helps develop and manage performance metrics. It also includes customer and service phone support, staff reviews, and occasional travel to build product knowledge.

Requirements

Dedication to excellence and quality output.
Honesty, reliability, and integrity.
Professional appearance and ethical business conduct.
Ability to participate as an influential team builder.
Positive attitude and bias for action.
Experience with Microsoft Office software, including intermediate Microsoft Word skills, advanced Outlook skills, and intermediate Excel skills.
Ability to read and comprehend engineering drawings, prints, and electrical schematics.
Intermediate AutoCAD skills, including the ability to locate and comprehend bills of materials, author, and scale.
Ability to identify discrepancies and report them effectively through completion.
Associate’s degree or applicable experience required.
Excellent verbal and written communication skills, including the ability to communicate professionally and concisely with internal and external customers.
Ability to remain calm in difficult situations.
Ability to multitask and handle multiple situations simultaneously in an organized manner.

Nice To Haves

Technical background preferred.

Responsibilities

Lead the Quoting, Utility, and Order Entry Specialists.
Promote excellence throughout the department.
Locate drawings and reference information using computer and paper files.
Use CRM and ERP estimating tools.
Accurately enter parts and service items to be quoted.
Qualify customer requests and determine the appropriate part, consulting technical support and engineering when necessary.
Maintain a positive attitude when dealing with difficult customers.
Update and document the Parts Order Entry SOP as changes occur.
Update and document the Quoting SOP as changes occur.
Maintain the current price list for all KMC Global product lines.
Complete simple releasable part quotes within 24 hours of receipt.
Complete emergency quotes before the end of the business day on which they are received.
Coordinate with team members to keep customers updated on quotes and orders.
Properly handle and dispose of proprietary documents.
Travel as needed to build product knowledge.
Answer phone calls immediately and provide phone support for service representatives who are absent or preoccupied.
Qualify quote requests by confirming accurate descriptions and customer information, including bill-to, ship-to, and job number details.
Conduct annual reviews for quoting, order entry, and utility personnel.
Develop and manage metrics to measure department efficiency and performance.
Complete other tasks as assigned.