YourLiebherrCareer: Parts Customer Service Representative

Liebherr • Newport News, VA

1d

About The Position

The overall responsibility of this position is to oversee the day to day concerns of our Dealers and assist them with Parts Orders. For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email. This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Requirements

• Basic knowledge of distribution and warehousing principles, theories and processes.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, fractions, ratios to practical situations.
• Ability to apply concepts of basic algebra and geometry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of software and systems related to parts and warehouse operations activities; timekeeping systems; project management software; spreadsheet software; and wordprocessing software.
• Have strong record keeping and organizational skills.
• High School diploma or equivalent education with a minimum of two years of experience in a parts environment.
• Travel domestically and internationally up to 5% of the time.
• Ability to obtain and maintain a valid driver’s license.
• Ability to work overtime as well as on weekends or on call duty.

Responsibilities

• Provides customer support to dealers by performing all frontline responsibilities such as: sales orders, core returns, dealer returns, error returns, etc.
• Handles all customer inquiries related to parts and provides superior customer service to both internal and external customers.
• Releases backorders and expedites to purchasing department.
• Tracks backorder shipments and advises dealers of arrival time.
• Keys orders into Enterprise Resource Planning (ERP) system.
• Communicates with remote Liebherr warehouses.
• Assists dealers in navigating ERP and parts systems such as but not limited to, Baan, Lidos and MyLiebherr online ordering system.
• On call 24 hours for emergency machine down situations to ship out parts (in rotation every 5th week, including weekends).
• Assists in inventory audits.

Benefits

• We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees