Parts Customer Care Rep

Crown Equipment•West Sacramento, CA

8d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative. This role involves managing incoming parts calls, processing orders, handling stock, and building relationships with customers and vendors. The representative will play a key role in enhancing customer retention by ensuring satisfaction with parts support and addressing customer concerns. This position requires maintaining contact with customers, preparing quotes, processing paperwork, and performing inventory control tasks such as cycle counts.

Requirements

High school diploma or equivalent
Valid driver's license and good driving record
Ability to work in a team environment
Legally authorized to work in the United States

Nice To Haves

Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience
Lift truck industry experience preferred

Responsibilities

Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.