Parts Counterperson - Buena Park Honda

Sonic Automotive•Buena Park, CA

5d•Onsite

About The Position

The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone. This role involves assisting customers, managing stock, handling phone inquiries, setting up orders, verifying files, supporting technicians, and managing parts phones during peak times. The position also requires enforcing proper procedures for charging out parts, issuing credits, and handling tax-exempt sales, while maintaining a clean and organized counter area.

Requirements

1+ years of experience in parts sales or an automotive dealership parts department.
1+ years of sales experience.
Excellent communication skills and interpersonal skills
Must be authorized to work in the USA
Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Responsibilities

Assist customers in selecting parts, suggest companion items, and promote full product line exposure.
Manage stock by pulling purchases, determining availability, and submitting emergency orders.
Handle phone inquiries, providing price quotes and assisting outside sales representatives.
Set up orders for shipment, delivery, or pick up on a daily basis.
Verify and manage "will call" and "back order" files, returning items not needed or stocking those required.
Support service technicians in selecting parts for ongoing repairs.
Open repair order envelopes for new orders and order necessary parts not in stock.
Notify the Shop Foreman and customers upon the receipt of ordered parts.
Manage parts phones during peak times at the front counter.
Enforce proper procedures for charging out parts, issuing credits for returns, and handling tax-exempt sales, while maintaining a clean and organized counter area.