eSales Agent- Buena Park Honda

Sonic Automotive•Buena Park, CA

4d•Onsite

About The Position

Buena Park Honda is seeking an eSales Agent to respond to Internet and Phone inquiries, ensuring the dealership maximizes its profit potential on Phone and Internet sales. This role involves satisfying the transportation needs of Internet/phone generated vehicle purchasers, communicating effectively with customers via their preferred method, and selling/leasing a minimum of 10 units per month. The eSales Agent will possess thorough knowledge of all dealership products and services, understand the psychology of Internet customers to draw them into the dealership for demonstrations and to close transactions, and assist guests in selecting a vehicle by asking questions and listening carefully to their needs. The position requires frequent checking and immediate response to emails, prompt delivery of messages to other departments, and handling all Internet sales inquiries personally. Responsibilities also include coordinating Internet promotions, ensuring dealership contact information is prominently displayed, researching auto-buying services and acting as a liaison, working with the Webmaster to update the website, taking photos of inventory, and maintaining a customer database for repeat business. A high level of commitment to guest satisfaction, knowledge of federal, state, and local laws governing automotive sales, and establishing personal income goals consistent with dealership standards are essential. The role also involves attending product and sales training courses, staying updated on new products and benefits, attending sales meetings, and maintaining a safe and professional work environment. The eSales Agent must be dedicated to guaranteeing guest satisfaction, determining management, production, and quality requirements, attending Sonic meetings, maintaining a follow-up system, reporting objectives to the Sales Manager, and reviewing actions to improve time utilization and planning. Understanding business terminology, keeping abreast of technology changes, following directions, understanding work rules, accepting constructive criticism, interacting positively with others, signing a non-disclosure agreement, and assigning any developed inventions to the company are also required.

Requirements

Minimum of 10 units sold/leased per month.
Thorough knowledge of all dealership products and services.
Understanding of Internet customer psychology.
Ability to assist guests by asking questions and listening to their needs.
Frequent checking and immediate response to emails.
Prompt delivery of messages to other departments.
Handling all Internet sales inquiries personally.
Coordination of Internet promotions.
Researching auto-buying services on the Internet.
Working with Webmaster to update the website.
Taking photos of dealership inventory.
Maintaining an ongoing customer database.
High level of commitment to guest satisfaction.
Knowledge of federal, state, and local laws governing retail automotive sales.
Ability to establish personal income goals and devise a strategy to meet them.
Attending product and sales training courses.
Keeping abreast of new products, features, accessories, and their benefits.
Attending sales meetings.
Maintaining a safe work environment.
Maintaining a professional appearance.
Dedication to guaranteeing guest satisfaction.
Ability to determine management, production, and quality requirements.
Attending Sonic meetings.
Maintaining a follow-up system.
Reporting objectives, planned activities, reviews, and analyses to the Sales Manager.
Reviewing and analyzing actions to determine how to better utilize time and plan more effectively.
Understanding business terminology and technology changes.
Following directions from a supervisor.
Understanding and following work rules and procedures.
Accepting constructive criticism.
Interacting well with others and being a positive influence.
Voluntarily signing the company’s non-disclosure and confidentiality agreement.
Willingness and ability to assign or offer to assign to the company any invention developed.

Nice To Haves

Experience with iPad or iPhone for job tasks.

Responsibilities

Satisfies the transportation needs of Internet/phone generated vehicle purchasers.
Communicates effectively with Internet/Phone customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
Sells/leases and delivers a minimum of 10 units per month.
Has thorough knowledge of all dealership products and services.
Understands the psychology of Internet customers and works with them accordingly to draw them into the dealership for proper vehicle demonstration and to close the transaction.
Assists guests in selecting a vehicle by asking questions and listening carefully to their needs.
Checks emails frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.
Handles all Internet sales inquiries personally.
Coordinates Internet promotions.
Ensures that the Web site address and phone number is prominently displayed throughout the dealership, on business cards, flyers, pens and all dealership advertising.
Researches auto-buying services on the Internet and acts as a liaison with any services the dealership uses to promote its site or advertise.
Works with Webmaster to update the Web site frequently to attract new and repeat visitors.
Takes photos of dealership inventory for use on the dealership site.
Maintains an ongoing customer database to capture repeat business.
Exhibits high level of commitment to guest satisfaction.
Knows and understands the federal, state and local laws which govern retail automotive sales.
Established personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc. and their benefits to guests.
Attends sales meetings.
Maintains a safe work environment.
Maintains a professional appearance.
Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
Determine management, production and quality requirements by asking questions and listening.
Attend Sonic meetings as requested.
Maintain a follow-up system that encourages follow through with assigned project.
Report to Sales Manager regarding objectives, planned activities, reviews and analyses.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in the product.
Follow directions from a supervisor.
Understand and follow work rules and procedures.
Accept constructive criticism.
Interact well with others and be a positive influence on associate morale.
Must sign voluntarily the company’s non-disclosure and confidentiality agreement and be able to be faithful to its provisions.
Must be willing and able to assign or offer to assign to the company any invention that you develop.