PARTS COUNTERPERSON - Lincoln
About The Position
Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line. Pull purchased parts from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer. Answer incoming customer phone calls promptly and politely. Resolve any customer disputes in a manner both beneficial to customer and TCC. Promote additional sales to customers by suggesting additional parts or services related to current purchase. Also mention any specials currently being offered through the dealership. Obtain sufficient information from customer or service technician to ensure correct part is specified. Use approved discrepancy form to notify parts processing clerk of any discrepancies in inventory. Keep current on new products and product updates. Follow all safety guidelines. Assist with all phases of parts ordering, e.g., recording stock out situations, preparing cores to be turned in on stock orders and recommending any suggested products to broaden product offering. Keep front counter areas clean and uncluttered. Help keep department clean and free from debris, e.g., sweeping, aisles, keeping "will call" area organized, dusting shelves, vacuuming stairs, etc.
Requirements
- Must be capable of lifting up to 50 pounds
- Must have excellent communication skills
- Must have valid operator's license and good driving record
Responsibilities
- Assist walk-in customers in selecting required parts
- Suggest companion requirements
- Offer specials
- Ensure that the customer is exposed to the full product line
- Pull purchased parts from stock
- Determine availability and submit an emergency order if requested by the customer for out-of-stock parts
- Answer incoming customer phone calls promptly and politely
- Resolve customer disputes
- Promote additional sales by suggesting related parts or services
- Mention current dealership specials
- Obtain sufficient information from customer or service technician to ensure correct part is specified
- Use approved discrepancy form to notify parts processing clerk of any discrepancies in inventory
- Keep current on new products and product updates
- Follow all safety guidelines
- Assist with all phases of parts ordering
- Record stock out situations
- Prepare cores to be turned in on stock orders
- Recommend suggested products to broaden product offering
- Keep front counter areas clean and uncluttered
- Help keep department clean and free from debris
- Sweep aisles
- Keep "will call" area organized
- Dust shelves
- Vacuum stairs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
