Parts Counterperson - Delivery Driver

Proctor Ford•Thomasville, GA

8d•Onsite

About The Position

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. SUMMARY Sells parts to all customers, over the counter, through the shop, or on the phone. Delivers and picks up parts and equipment for the dealership. Assumes proper control of the parts inventory. Assists the parts and service department personnel by performing the following duties.

Requirements

Valid Driver's License and a clean DMV Report.

Responsibilities

Ensures that areas of the parts department are properly stocked and stocks incoming orders.
Notifies appropriate parties when special order parts arrive.
Returns parts as needed and removes from inventory after credit is received.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner, providing a high level of service to all customers.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information, or gets the customer to someone who can answer their questions.
Pulls and fills orders from stock and writes purchase orders for all local parts requirements.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order and old warranty parts are returned and properly tagged.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Solicits assigned accounts by phone.
Keeps front and rear counter areas clean and uncluttered.
Participates in all training programs that are made available and keeps current on all new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.