Parts Counter

Seidel Hyundai•Reading, PA

3d•Onsite

About The Position

The Parts Counter position involves reporting to the Parts Manager and requires a high school diploma or equivalent. Key responsibilities include assisting service technicians by taking and filling orders for parts and accessories promptly and efficiently, communicating with technicians to ensure their needs are met, and making suggestions for necessary parts. The role also involves maintaining an up-to-date inventory control system and parts catalog, informing staff about back-ordered or special order parts, and providing information on the cost of parts. Additionally, the Parts Counter is expected to provide exceptional customer service, actively learn about parts and automobile service, and work with the Parts and Accessories Manager to achieve profitability and sales goals. This includes assisting with ordering, stocking, and pulling parts orders, managing multiple customers simultaneously, and keeping customer mailing lists updated. The role also involves exploring merchandise in catalogs, drawing attention to new items and specials, suggesting supplementary products, and conducting telephone transactions courteously. Handling customer complaints with empathy and a pleasant attitude is crucial for customer satisfaction and loyalty. Accurate cash register transactions, including credit card and cash payments, are required. When receiving merchandise from distributors, the Parts Counter must verify it against the purchase invoice and record it into inventory. Preparing products for the showroom floor, ensuring merchandise displays are clean, stocked, and appealing, and becoming proficient with computer systems for parts management are also key duties. Periodic physical inventory counts of merchandise and delivering/picking up parts when requested are also part of the role. This job description provides a general sense of responsibilities and expectations, and the dealership reserves the right to modify it at any time.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Uphold the company’s non-disclosure and confidentiality policies and agreements.

Nice To Haves

Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.

Responsibilities

Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date.
Inform service personnel when back ordered or special order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with the parts and accessories manager in ordering, stocking & pulling parts orders
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.
Conduct telephone transactions courteously and promptly.
Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically carry out physical inventory of merchandise
Delivery & pick up of parts when requested