Parts Counter

Seidel Hyundai•Reading, PA

1d•Onsite

About The Position

The Parts Counter position involves taking and filling orders for service technicians promptly and efficiently, assisting them in determining the necessary parts and accessories for each job. This role requires excellent communication skills to verify that the department is meeting technician needs, and to make suggestions for appropriate parts. The Parts Counter will provide information on the cost of parts for repair orders, maintain the inventory control system and parts catalog, and inform service personnel about back-ordered or special-order parts. Additionally, the Parts Counter is responsible for providing exceptional customer service to both internal (service technicians) and external customers. This includes greeting customers, understanding their needs, exploring merchandise options, and drawing attention to new items, specials, and sales. The role also involves handling telephone transactions courteously, managing customer complaints effectively, and ensuring accuracy in all cash register and payment transactions. Processing merchandise deliveries, maintaining displays, and becoming proficient with computer systems for parts management are also key duties. The position may also involve periodic physical inventory counts and the delivery/pickup of parts.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Spend time indoors in air-conditioned areas.
Sitting on a regular basis.
Standing on a regular basis.
Walking on a regular basis.
Bending, twisting and/or stooping on a regular basis.
Kneeling and/or Squatting on a regular basis.
Lifting 25 lbs to 50 lbs infrequently.
Reaching and/or lifting overhead on a regular basis.
Climbing stairs.
Repetitive hand/finger movement on a regular basis.
Grasping/grabbing with hands on a regular basis.
Pushing and Pulling on a regular basis.
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.

Responsibilities

Take and fill orders for service technicians promptly and efficiently.
Help service technicians determine which parts and accessories are required for each job.
Communicate with service technicians to verify that the department is meeting their parts and accessories requirements.
Make suggestions regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date.
Inform service personnel when back ordered or special order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with the parts and accessories manager in ordering, stocking & pulling parts orders.
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products.
Conduct telephone transactions courteously and promptly.
Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically carry out physical inventory of merchandise.
Delivery & pick up of parts when requested.