Parts Counter Specialist, Hvy

Altorfer • East Peoria, IL

10d • Hybrid

About The Position

This position is for a Parts Counter Specialist in the Parts Department. The role involves assisting customers with parts inquiries, processing sales, and managing order status updates. It requires strong organizational and customer service skills, along with proficiency in computer systems relevant to parts management and communication. The job is performed in both office and warehouse environments and may require occasional travel.

Requirements

• Self-starter with good time management, planning, and organizational skills.
• Commitment to detail.
• Positive attitude and excellent customer service skills.
• Strong computer skills, familiar with UPS Worldship, Word, Excel, and Outlook.
• Excellent communication skills (written, e-mail, and verbal).
• Able to handle general math calculations with money, weight measurement, volume, and distance.
• Able to lift 75 lbs.
• Able to work with minimal supervision.
• High School Diploma or equivalent.
• Valid driver’s license and clean driving record (no more than 2 minor violations within the past 3 years and no major violations within the past 5 years).
• Must be flexible during peak season working overtime as needed.
• Occasional local travel may be required.

Nice To Haves

• Previous parts counter or shop experience for a heavy equipment dealer.

Responsibilities

• Look up part numbers in equipment parts books or online resources and assist customers.
• Assist with customer parts counter sales processing.
• Call customers about order status.
• Complete required paperwork and computer data entry.
• Other duties as assigned.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED